Text agents send WhatsApp buttons, lists and carousels

Typing an answer on a phone is slow, and customers often skip it. On WhatsApp numbers connected through Meta, your text agent can now answer with messages your customers tap instead. The agent picks the format that fits each moment, and when the customer taps an option, it reaches the agent as their answer, so the conversation carries on from there.

What your agent can send

• Reply buttons: up to 3 buttons under a message, for a quick choice such as morning or afternoon.
• A list: one button that opens a menu of up to 10 options, such as your branches or plans.
• A link button: one button that opens a web page, such as your booking page or a payment link.
• A carousel: 2 to 10 cards side by side, each with an image or video, a short text and a button.

How to use it

There is nothing to turn on. To make the agent use a format at a specific moment, say so in its instructions, for example: "When the client asks about our plans, show them as a carousel with a photo of each." The agent only sends links you gave it.

In the Inbox

The Inbox shows these messages the way the customer sees them: the buttons under the message, the list with its options and the carousel cards. The templates you send now show their buttons and cards too.

Good to know

• They work inside WhatsApp's 24-hour window. To start a conversation or write after it closes, you still use a template.
• Only the agent sends them: your team can't send them by hand from the Inbox.
• They aren't available in the Playground, the website widget, other channels or legacy lines.
• On Dapta's side, an answer with buttons, a list or a carousel counts as one agent message, like a text answer. What Meta charges for delivery doesn't change.