Template lists show only what a number can send
Text Agents & InboxNewSep 28 – Oct 4, 2026
Every WhatsApp template picker now lists only the templates the chosen number can send, and send errors name the template or variable that failed.
WhatsApp approves a template for each sending account separately, so a template in your library isn't always one your line can send. The template pickers now handle that for you: pick the line first, and the list only offers templates that will go out.
Where it applies
- The Inbox, when you start a New conversation or use Send template.
- Text sequences.
- The WhatsApp fallback of a voice sequence.
- A voice agent's Send WhatsApp template action.
The list includes the templates you keep in folders.
Fewer failed sends
- Blank variables are caught before anything is sent.
- A sequence can't start with a template its line can't use.
- When a send fails, the error names the template or the variable that failed.
If a template you expect is missing, it is probably still in review, was rejected, or isn't approved for that line's account. Check its status in Templates.