A redesigned WhatsApp template editor

Creating a WhatsApp template now happens on one screen: the form on one side and a live WhatsApp preview on the other, showing the message the way your customer will see it.

Three sections

• Settings: the template name in your own words, the language, Standard or Carousel, and the category.
• Composer: the text, plus a title, a footer note, buttons and carousel cards.
• WhatsApp lines: the lines the template is submitted with. WhatsApp approves it for each line's account separately.

Write it faster

• Type / in the text to insert a custom field, such as the contact's first name. Click Custom fields to give each one a sample for the preview and for WhatsApp's review.
• Select words to make them bold or italic.
• Add Reply, Link and Phone buttons, and move them up or down to set their order.
• For a carousel, build each card under Carousel cards with Add card.

Submit for approval stays locked while something is missing, and Before you submit lists what is left. Click the button to jump to the missing fields.

A clearer templates table

In Templates, the Status column shows the template's status on every WhatsApp account that sends it, one chip per account. Hover over or click the chips to open Status by account, which explains why a line can't send, for example with the rejection reason. Filters narrow the table on every column.