WhatsApp numbers say when Meta blocks their messages

Sometimes Meta refuses every message from a WhatsApp Business account while the connection itself looks fine. The number used to look healthy while nothing went out. Now the WhatsApp numbers screen flags it, so you know where to look. Find it under Text Agents, Channels, WhatsApp, View Connections.

What you see

• Agent replies reads Sending blocked by Meta, and Business-initiated reads Blocked. Neither your agent's replies nor the messages you start go out until it's fixed in Meta.
• Numbers whose WhatsApp Business account Meta locked or disabled show as blocked too.
• When a connection fails, Dapta says what Meta rejected and what to do next.

How to fix it

1. Click Fix in Meta on the number's row, or open the number and click Open WhatsApp Manager alerts. WhatsApp Manager opens for the business that owns the account: check its Alerts panel.
2. In the number's details, click Check partners when it shows. It opens the partners settings of your business in Meta: confirm Dapta has full control and no other provider is listed.
3. Back in Dapta, open the number and click Check now.

If the number is still flagged, contact Dapta support.