Send WhatsApp carousel templates with your own card media
Text Agents & InboxNewOct 5 – 11, 2026
Send carousel templates from the Inbox, sequences, voice agents and Flow Studio, and give each card its own variables and, if you want, its own image or video.
A carousel template shows 2 to 10 cards your customer swipes through, each with its own image or video, its own text and its own buttons. You can now send carousels from every place Dapta sends WhatsApp templates, and fit each card to the person who gets it.
Where you can send them
- The Inbox.
- Voice sequences and text sequences.
- A voice agent's Send WhatsApp template action, during a call.
- Flow Studio.
Fit each card to the send
Each card takes its own variables, so every card can carry this contact's data, not only the first one.
A card can also take its own image or video for that send. Give it a public link to a file on the same server as the template's sample file. If you leave it empty, the card shows the sample saved with the template.
When you build the template
In the template editor, choose Carousel as the template type and add the cards under Carousel cards with Add card. Each card's image or video can be uploaded or given as a public URL. That file is the card's sample, the one it shows when a send doesn't replace it.
Good to know
- Carousel templates use the Marketing category.
- Every card uses the same kind of media, all images or all videos, and the same buttons in the same order.
- A carousel can be sent once Meta approves the template.