Send images, files and voice notes from the Inbox

Some answers are easier to show than to type: a price list, a photo of a product, a quick voice note. In conversations on WhatsApp numbers connected through Meta, the + menu of the Inbox reply box now offers Image, File and Audio.

Send one

1. Open the conversation in the Inbox.
2. Click + in the reply box.
3. Choose Image or File and pick it from your computer, or choose Audio to record a voice note. The first time, allow microphone access, then stop the recording when you're done.
4. Check what's attached, remove anything you don't want, and send.

Sizes and formats

• Images up to 5 MB.
• Other files up to 16 MB.
• Common formats such as JPEG, PNG, PDF, Word, Excel, MP3 and MP4.
• If a file is too big or its type isn't supported, the Inbox tells you before anything is sent.

Files your AI agent sends

Files the AI agent sends in a conversation now show as their own cards, so they're easy to spot when you read the chat.

Good to know

• Image, File and Audio are available in conversations on WhatsApp numbers connected through Meta.