Send a WhatsApp template from a voice call
Text Agents & InboxNewAug 17 – 23, 2026
Voice agents have a new action, Send WhatsApp template. Add it from the agent's actions, pick one of your WhatsApp channels and an approved template, fill in its variables and set the number to send to, which defaults to the number being called. On outbound calls the agent sends the template while the call is still going. Without a channel or template, the action links you to create one.

