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Send a WhatsApp template from a voice call

Text Agents & InboxNewAug 17 – 23, 2026

Dapta Academy lesson: Verify Your Phone Number for AI Outbound Calls. A walkthrough of this exact change hasn't been recorded yet.

Voice agents have a new action, Send WhatsApp template. Add it from the agent's actions, pick one of your WhatsApp channels and an approved template, fill in its variables and set the number to send to, which defaults to the number being called. On outbound calls the agent sends the template while the call is still going. Without a channel or template, the action links you to create one.

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