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Let voice agents navigate phone menus by pressing digits

Voice AgentsNewAug 17 – 23, 2026

Dapta Academy lesson: Test Your Voice AI Agent on a Real Phone Call. A walkthrough of this exact change hasn't been recorded yet.

Press Digit (IVR Navigation) is now in every voice agent's actions menu. Add the action, give it a name, optional instructions and a delay in milliseconds, then save. During a call, when the agent reaches an automated phone menu, it presses the keypad digits it needs to move through the menu options.

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