Read the warm transfer briefing in the call detail
Voice AgentsNewAug 31 – Sep 6, 2026
Agentic Warm Transfer can now be chosen on voice agents that use a SIP trunk caller ID, and any voice agent can act as the transfer agent, not only one made by the Create Transfer Agent wizard. In the call detail the briefing with the destination reads as a conversation, each tool call shows its name and how long it took, and an option records the briefing so you can play it back. Rolling out workspace by workspace.

