Track and retry call fallbacks in text sequences
Sequences & CRMNewAug 31 – Sep 6, 2026
A text agent sequence now shows what happened to each fallback call. The conversations table has a Call fallback column with that contact's state - scheduled, dispatching, called, answered, not called or failed - and the sequence metrics page adds a widget with the totals. Contacts whose fallback failed or was never placed get a Retry action that only re-dials; the WhatsApp message is never sent again.

