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Track and retry call fallbacks in text sequences

Sequences & CRMNewAug 31 – Sep 6, 2026

Dapta Academy lesson: Run AI Calling Sequences on Autopilot. A walkthrough of this exact change hasn't been recorded yet.

A text agent sequence now shows what happened to each fallback call. The conversations table has a Call fallback column with that contact's state - scheduled, dispatching, called, answered, not called or failed - and the sequence metrics page adds a widget with the totals. Contacts whose fallback failed or was never placed get a Retry action that only re-dials; the WhatsApp message is never sent again.

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