Auto-map the WhatsApp fallback variables with AI
Sequences & CRMNewOct 5 – 11, 2026
One click on Auto-map fills your WhatsApp fallback's template and conversation variables with the matching contact fields, so you only check the result.
The WhatsApp fallback of a voice sequence sends a template to the contacts your calls didn't reach. Each template variable, and each conversation variable of the WhatsApp agent, needs a contact field to fill it. Picking them one by one takes time. Now the Auto-map button does it in one click.
How it works
- In the WhatsApp fallback block, choose the WhatsApp sender and the Template.
- Click Auto-map. The button shows Mapping... while it works.
- Each template variable and conversation variable gets the contact field that matches it.
- Check the result, map anything left empty, and save the sequence.
Auto-map uses AI to match each variable with your contact fields. If the AI can't answer, it matches variables and fields by their names instead, so you still get a start.
It works while you create the sequence and later, in the WhatsApp fallback block of the sequence's Settings tab.
Good to know
- Some variables stay for you to map: those with a numbered name, such as Body · variable 1, which give it nothing to match on, a carousel card's media and a button's reply ID.
- Contacts whose mapped field is empty may not receive the fallback, so check the fields you pick have data.