WhatsApp numbers flag a missing Meta payment method

From 1 October 2026, Meta charges for the replies sent from WhatsApp numbers connected through Meta. Dapta charges for the agent; Meta charges for delivering the messages, to the payment method on your own WhatsApp Business account. When that account has no payment method in Meta, the agent stops trying to reply on its numbers, and Dapta tells you why.

What you see in Dapta

• In WhatsApp numbers, a banner for the account: Agent replies are blocked: add a payment method.
• The account's numbers show Payment needed under Agent replies, and Blocked under Business-initiated: replies, templates and sequences can't go out.
• Add payment method takes you to the account in Meta, where you add it. Need help? books a session with Dapta.

Customer messages still reach the Inbox while the payment method is missing. Your agent just doesn't answer them, and no credits are spent on those answers.

Once you add it

Replies resume on their own once Meta reports the payment method. To check right away, open the number in WhatsApp numbers and click Check now.

Good to know

• Dapta can't add the card for you: Meta requires the business itself to do it. The docs walk you through it in Meta, step by step.
• The card has to be assigned to the WhatsApp Business account itself. A card on another account in your Meta portfolio, such as an ad account, is not enough.
• Lines connected the previous way (legacy lines) need nothing here.