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Use variables in call transfer and agent transfer actions

Voice AgentsNewJun 29 – Jul 5, 2026

Dapta Academy lesson: Buy & Connect a Dedicated Phone Number. A walkthrough of this exact change hasn't been recorded yet.

On phone calls, voice agents fill in {{variables}} inside Call Transfer and Agent Transfer actions: in the action description, in the prompt used to pick the transfer number, and in the message the agent says during an agent transfer. Each call uses the contact's values, and built-in variables such as the current time, call direction and phone numbers work too. Variables with no value stay as written.

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