Transfer text agent chats to a member or a team
Text Agents & InboxNewJul 13 – 19, 2026
The Transfer to a human action in a text agent now asks who to transfer to. Pick Member to send chats to one person, and write the message contacts see when that person isn't available. Pick Team to use a transfer team and choose how chats are assigned: Fixed goes through the members in the same order, and Balanced gives each chat to whoever has the fewest active chats.

