Teach voice agents how to say names and terms

Voice agents have a Pronunciation section in Speech Settings. Add a word as it is written and how it should sound, press play to hear it in the agent's voice, then save. On calls, the agent says your version instead. It works well for brand names, people's names, acronyms and foreign terms. A rule matches the text wherever it appears, even inside longer words, so use distinctive words. Rolling out workspace by workspace.