Set a reply timeout in hours and minutes

A text agent closes a conversation when the contact stops replying for a while. You used to type that wait as one number of minutes, so a day had to be written as 1440. Now Close after no reply for has separate Hours and Minutes fields, so a day simply reads 24 hours.

How it works

1. Open your text agent and go to its Settings tab.
2. Open Conversation behavior.
3. In Close after no reply for, enter the Hours and Minutes. For example, 1 hour and 30 minutes for a 90-minute timeout.
4. Click Save Agent, then publish the agent.

The three switches below it, Wait a moment before replying, Reply in several short messages and Show a typing indicator while replying, now each sit on their own row with their description, so it's clear what each one does.

Good to know

• The minimum is still 10 minutes, and the default is 24 hours.
• Agents created from now on start with Reply in several short messages and Show a typing indicator while replying on. Agents you already have keep their settings.
• The timeout can't be shorter than your longest follow-up delay.