Send a call summary with transferred calls
Voice AgentsNewAug 10 – 16, 2026
A voice agent can pass a short summary of the call to whoever receives a transfer. In the Transfer Call action, add a custom SIP header and set its value to {{call_summary_transfer}}. When the agent transfers, it writes up to two sentences with the reason for the call and where it stands, and sends them in that header to the receiving phone system. Rolling out workspace by workspace.

