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Private call links also protect shared recordings

Voice AgentsNewSep 21 – 27, 2026

Recording links in webhooks, emails and exports now respect each voice agent's Public call link switch: public ones play right away, private ones need sign-in.

Each voice agent has a Public call link switch that decides who can open its calls. Now every recording link that leaves Dapta follows that same switch, so a private agent's recordings stay private wherever the link travels.

What changes with the switch

  • Public call link on: the recording opens at files.dapta.ai and plays straight away for whoever has the link.
  • Public call link off: the link opens the call inside Dapta, after signing in.

Where it applies

  • The recording_url field of the post-call webhook.
  • Call notification emails.
  • The Recording URL column when you export an agent's call log.

Set the switch

  1. Open your voice agent and go to Settings.
  2. Open Call Settings & Behavior.
  3. Turn Public call link on or off, and save.

Good to know

  • If a system of yours reads the post-call webhook, recording_url now points at files.dapta.ai for a public agent and at the call page inside Dapta for a private one. Check that it handles both.
  • public_log_url in the webhook always points at the call page inside Dapta.

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