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Let text agents tag Inbox conversations

Text Agents & InboxNewJul 6 – 12, 2026

Dapta Academy lesson: Transfer AI Conversations to Human Agents. A walkthrough of this exact change hasn't been recorded yet.

Conversation Tags, in the Text Agents menu, lets you create tags with a name, a color, instructions for when the AI should apply them and a scope: permanent, or only for the current chat session. In each text agent's settings, choose up to 30 tags it can use. The agent applies them to conversations following your instructions, and Inbox shows the tags on each chat and filters by them.

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