Choose how text agents pace and split their replies

Text agent settings have a Conversation behavior section. Set how long a conversation stays open without a reply, from 10 to 1,440 minutes. Turn on Wait a moment before replying so the agent pauses briefly before sending, or Reply in several short messages to split an answer into up to 3 texts, each counted as a message. In Webhooks, Message not delivered runs a flow when a message doesn't reach your customer.