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Send a WhatsApp template when campaign calls don't connect

Sequences & CRMNewJul 6 – 12, 2026

Voice campaigns have a WhatsApp fallback in Advanced Settings. Turn it on, pick the WhatsApp number and an approved template, and map the template variables to contact fields. When a contact runs out of call attempts without connecting, Dapta sends that template as a last touch, or sends it after the attempt number you choose.

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